Disclosure / Terms & Conditions
#1 - Stone Selection Disclosure:
The following disclosure constitutes your contract with us to fabricate and install your custom stone project. Please carefully read this document, then sign and date where indicated acknowledging that you understand and agree to the terms under which we will complete your stone installation.
Thank you for choosing Knoxville Wholesale Granite(KWG) and our countertop experts to install your stone project. This
disclosure confirms that KWG has notified Purchaser that the stone(s) of their choice, is/ are natural stone and a product of nature.
Purchaser understands that because granite is a natural material, quarried from the earth, it will have natural variations in color, shading, veining. Purchaser agrees that these variations are considered the beauty of the natural stone rather than flaws. Purchaser also understands that there may be minor imperfections, blemishes, natural fisures or scratches on the original slab(s) that will be in the finished product installed in purchaser’s home. Knoxville Wholesale Granite does not polish or modify the manufacturer’s original finish during fabrication. Any purchaser who expects blemish free countertops must use an engineered quartz product.
Purchaser understands that marble is a naturally porous stone & prone to etching and staining when used as a countertop. Granite will stain when food or drink messes/spills are not cleaned promptly. Standard cleaning procedures for counter surfaces and periodic application of sealant is recommended.
#2 - Slab Selection and Seam Location Disclosure:
Purchaser understands the actual stone used may differ from any sample or picture previously viewed.
Purchaser agrees that KWG will determine where seams are located based on the actual slab(s) used and that any questions regarding seam location should be communicated to our office.
#3 - Measure/Template Disclosure:
For new construction projects, all cabinets must be fully set, level and secured in their final position before measure/template. If any cabinets are missing, we will not be able to complete the measure, requiring a return trip, a $250.00 fee, and a delay in the fabrication and installation of your job. This includes all trim pieces, decorative panels and any other cabinet component that will have an effect on the overall measurement of the countertop.
For renovation/remodeling projects, all existing countertops must be removed prior to measure/template unless specifically stated in writing by Knoxville Wholesale Granite. If you would like to measure without removing the existing countertops, you must submit photos of your entire project for evaluation by our field supervisor to determine if removal is necessary prior to measure/template.
Once the original countertops are removed, all cabinets must be fully set, level and secured in their final position before measure/template. If any cabinets are missing, we will not be able to complete the measure, requiring a return trip, a $250.00 fee, and a delay in the fabrication and installation of your job. This includes all trim pieces, decorative panels and any other cabinet component that will have an effect on the overall measurement of the countertop.
#4 - Deposit & Payment Terms
Purchaser agrees that once the stone for their project has been approved a deposit of 50% is due and payable. Once KWG has completed fabrication this deposit is NON-REFUNDABLE
Purchaser agrees that final payment is due the day installation is completed. Late payments are subject to a fee of 15% of the balance due. The purchaser must be on site at installation to sign off on the job and provide final payment.
#5 - Purchaser’s Responsibilities:
Purchaser will ensure that all walls and cabinets are reasonably clean, square and plumb.
Purchaser will ensure that sinks are on hand for measure and/or to take back to KWG’s shop for proper sink cutout. All sink cutouts will be made according to the manufacturer’s template unless otherwise specified during the initial measure. Purchaser understands sink strainers are not a part of the sink purchase.
Purchaser understands that KWG’s employees & affiliates are not qualitified to do plumbing, gas or electrical work.
Purchaser must disconnect and remove all plumbing fixtures, faucets, pipes and drains prior to tear out and re-connect and re-install all plumbing fixtures, faucets, pipes and drains after new countertops are installed. KWG does not provide any plumbing services of any kind. KWG at it's discretion may provide a referral to a licensed plumber to provide plumbing services if Purchaser desires.
Purchaser agrees that cooktops, faucets, drop-in sinks and downdraft ranges must be on site at time of installation. Farm sinks must be set prior to measures and installs. Trip charges of $250.00 will be added to KWG’s invoice if extra trips are necessary due to customer negligence (e.g. missing information, appliances, cabinetry, fixtures or improperly installed cabinets, etc.)
#6 - General Disclosure Items:
Purchaser understands that dust from granite cutting will be evident on site.
Purchaser understands that KWG's employees & affiliates are not responsible for damages to any existing walls, countertops, cabinets, sinks, appliances, mirrors or fixtures during tear out or re-installation.
#7 - Tear Out / Removal Disclosure:
Unless specifically included on a line item in the quote, any tear out, removal and disposal of customer's current countertops is NOT included. All tear outs, removals and disposals are an additional cost and that cost is final only after an in person inspection by Knoxville Wholesale Granite.
#8 - Sealer Disclosure
Knoxville Wholesale Granite applies a stone penetrating sealer to every installed countertop piece at the time of installation. Granite will stain. Some granite colors may absorb moisture. Usually no evidence remains when the liquid is removed and the stone dries. Special care should be taken with dark pigment liquids. They should be cleaned as soon as possible. Knoxville Wholesale Granite does not guarantee that any installed countertop will be impervious to staining.
#9 - All Rough Estimates & Quotes prior to FINAL MEASURE/TEMPLATE
All Rough Estimates & Quotes prior to FINAL MEASURE/TEMPLATE assume a stone selection without any directional veining. This will allow KWG to maximize the slab usage due to flexible arrangement of all pieces on the slab during fabrication.
During the estimating process, seam locations will be approximate. Final seam location can only be determined by our fabrication technicians after final measurements have been done by our field measure/template technician. The number of slabs needed for your job may change after final measurement.
If a stone with directional veining is selected for this job, or additional slabs are needed, the pricing will be modified according to the final layout and ultimately, the amount of stone KWG needs to purchase to complete the job.
All pricing will be based on final measurements, as estimates do not always match actual measurements taken during the template phase. You will be notified if there is a change prior to material being ordered.